In light of successful transactions done through Debit Card/Credit Card
gets disputed by the Payee following rules shall be followed by the Gateways
connected with Online Admission Portal.
1. Online Admission
Portal does not entertain any chargeback.
2. In case of genuine
refunds, the refund will be entertained as outlined in the ‘Refund Procedure
for multiple Successful Transactions through Online Admission Portal’.
3. No chargeback claim
shall be entertained for payment made on Online Admission Portal by any payment
gateway/card issuer/bank, once the transaction is successfully credited into
the Higher Education bank account (Aggregator bank).
4. Online Admission
Portal users need to agree to the terms and conditions before making any
payment. These terms and conditions would apply to all refund claims.
5. In case of
Chargeback issues the Gateway shall inform the Higher Education office through
email ‘chargeback.dghe@gmail.com’ about the disputed amount along with the
transaction details. The process of refund as laid down in Refund Procedure
shall be applicable.
6. Government shall
not handle any fraudulent transactions which has arisen due to misuse of
Debits/Credit Cards even though successful credit to Government account has
occurred.
7. Payment
Gateway/Bank shall not, under any circumstance, debit Government account
without prior permission of Directorate of Higher Education Haryana.
8. All failed
transactions in case of its occurrences i.e. those transactions which have not
been settled/credited in Government account shall be handled by the Gateway and
Remitter’s Bank and Higher Education office will in no way handle such cases.
Refund
Procedure in case of multiple Successful Transactions through Online Admission
Portal
1. Objective of Online
Admission portal is to take admission in the Govt/Aided/Self Finance Colleges
after online payment.
2. The payee must
acquaint himself/herself with the rules and regulations of Directorate of
Higher Education Haryana/Colleges/Universities.
3. ONLINE ADMISSION
portal shall not be responsible for any refunds in case transaction has been
generated with SUCCESS status.
4. However, in case
the payee wishes a refund against the more than one successful transaction of
Admission Fee, the concerned payee shall have to approach the concerned college
with written request to which payment/admission has been made by payee for
getting the refund through the respective college. In that case refund to
student shall be ensured by the concerned college.